Questions about limousine service?

Visit our Limo Q&A page for answers to common limousine service questions.

 Limo Questions & Answers 


Please note this website is in the process of being updated and new product categories, new pictures, etc. are being added along with more detailed information about our services & fleet. This is a laborious process and some pieces of information may be missing as you move along. For any questions unanswered due to missing info, by all means please call..... 972-488-3700 or 877-488-3700

 

1.

Do you have limos other than the ones listed here?

2.

What size should we get?

3.

We are renting a limo for several hours. Are there charges for extra stops not on the original itinerary?

4.

What is supplied in the limo regarding drinks? Do we need to bring anything?

5.

We just need to be dropped off at one place and then picked up later. Do we have to rent the limo for the entire time even though we’re not going anywhere else? Why are there hourly minimums?

6.

If we cancel our reservation, will we be charged?

7.

We are using a limo in an hourly capacity. How do we contact our driver? Will he stay with us at all times?

8.

May we leave personal belongings in the car as we go?

9.

We would like to reserve a vehicle, what is the procedure? Is there a time limit on usage ?

10.

We’re under eighteen, anything special we should know?



1. Do you have limos other than the ones listed here?

Yes ! Our industry is regulated and highly networked, and as we are all at the mercy of the airport, it is very common that we rely on each other for assistance with arrivals. An offshoot of this is that we often call upon each other for assistance with stretch limo needs as well, as companies tend to ally themselves with other companies of similar quality and performance standards. There are dozens of vehicles to choose from in the DFW area, and rather than calling all over town trying to find what you need, just call us, we’ll either provide it or direct you to it for the same low price.  We handle all the details - you only make one call to us and get one bill at the end.  No extra costs are incurred. 

2. What size should we get?

That depends on the occasion and who’s coming. Stretch limousines comfortably seat 1-2
people less than their rated capacity. So if for example this is a group of 6 adults going out to dinner and a cocktail, an 8 passenger limo would be your choice. If on the other hand you and your raucous friends are ready to storm the town, we find the groups tend to have more fun when packed in back there, so for 10 people rent a 10 passenger. This line of thought is subject to conjecture; Nice girls grow up to be party animal nice girls who fall asleep right on time regardless of the fact you spent all this money and invited all these people. There’s a 30-70 chance that someone in the group will go nite-nite before everyone’s energies have been spent. Not to worry, we have pillows, and with that in mind 7 persons may opt to choose for the 10 passenger which will leave enough room in the L seat for sleepyhead up front. The one exception to this is a bachelorette party. No one falls asleep at a bachelorette party, and be prepared to be out until four...



3. We are renting a limo for several hours. Are there charges for extra stops not on the original itinerary?

No. If you are renting a limo in an hourly capacity from us, the car is yours to direct as you please. Period. Do note however that if we wind up dropping the last person off some considerable distance out of town or unreasonably past an appointed finish time that you prepaid, some nominal charges may be imposed to compensate for travel time. Total time charges are measured in 30 minute intervals.

4. What is supplied in the limo regarding drinks? Do we need to bring anything? 

The most frequent question we get regarding drinks is “can you stock some liquor before you pick us up ” and the answer is we are not allowed to 'provide' liquor per Texas state law. That of course doesn't mean we can't stop & pick some up on your tab but as a general rule we try to avoid that & would rather have at least someone in the car... Otherwise, in the vehicle you will find that we stock a variety of cold drinks & water, iced down. Here's some good planning; If  loading down the coolers with a bunch'a beer or bunch'a somethin..., warn us & we'll leave 'em empty so you can get more in.... The lincoln limos will have 1 to 3 champagne buckets depending on the size (6, 8, 10 pass. ) and we usually ice them down empty.  They each will hold 1 bottle of wine or champagne, or about 3 - 4 beers, and the cooler bins hold about eight 12 oz. cans each. 

 

5. We just need to be dropped off at one place and then picked up later. Do we have to rent the limo for the entire time even though we’re not going anywhere else? Why are there hourly minimums?

Big topic, three answers:

Weekend evenings: On Friday and Saturday nights we do not do what are referred to in the business as “transfers”. Nor does anyone else we know of. These evenings are high demand nights and as an industry we are loathe to release a vehicle for short transfers, since in doing so we obligate ourselves to your timetable and almost certainly eliminate the possibility of utilizing the vehicle for other purposes. On top of that, the bar glassware will undoubtedly be used, and past experience assures us that your group will not come out on time. A weekend evening out is hang-loose time, and no one likes to move on a schedule in such situations. Aside from the fact that these vehicles are expensive, [it is after all a limo] hourly minimums are in place to cover the costs of your driver, vehicle prep, bar materials, and post-use cleaning. It also ensures we will definitely be there whenever you decide you want to leave. This is particularly applicable to special events and group movements. Thus on weekend evenings a contiguous 4 hour minimum is the universal rule.

Weekday evenings: Transfer only requests are handled on a case by case basis. Typically if we accept a transfer only request the entire round trip will end by no later than 11:00 PM finish time. This is to avoid keeping a driver out late in an unpaid capacity. On weekday evenings a 3 hour minimum, which is an industry standard, will apply. Which is to say for example we can pick you up at 5:00 PM, take you wherever, return for you at 9:00 PM, and finish, say around 9:45 PM, and charge 3 hrs total time. We will accept transfer only requests provided you understand that we will not prep the bar, and no bar materials are used. This is so we can utilize the vehicle immediately in-between your timeframes. The pickup time must be reasonably honored in order to avoid additional fees, and if you decide you would like to continue use of the vehicle, it may be subject to availability constrictions. Almost always we will accede to your request, prep the bar and go hourly thereafter. Your initial 3 hours will be consumed from the start of what was the return pickup and will thus fractionally begin the 3rd into 4th hour of usage at that time. For special events we usually request the vehicle be taken in an hourly capacity, again due to late timeframes, traffic considerations and the likelihood of bar usage. Some events do not generate or warrant these considerations and again we will look into these on a case by case basis.

Daytime: Excluding major sporting events, we accept 100% of transfer only requests, subject to availability. In the case of airport transfers, if we don’t have a limo available for you, we will find you one. Daytime transfers are almost always a set-rate affair and it often happens that back and forth movements, such as weddings, don’t run according to schedule. This is OK, however if it turns out that we are waiting for an extended period we will at our option convert the usage to hourly. The time charged will be the actual time consumed, and based on a two hour minimum. This is standard procedure within the industry, and does not apply to airport transfers. As far as sporting events go, the cowboy games are a perfect example of why we insist on an hourly commitment. The traffic and time getting in will be significant, and an unused limo bar on the way to the game is a gross violation of social decorum. The police require that we be either on site already or on location to pickup no later than the end of the 3rd quarter. If we show up later, there’s no guarantee we can get in closer than 3/4 mile or more to the stadium, not to mention the traffic. This situation gobbles up a lot of time, which we of course would proceed to charge so why not be on site anyway, and get picked up at the front door…


6. If we cancel our reservation, will we be charged?

Airport stretch limo transfers: No. Cancel anytime up to within 2 hours of the event at no charge, and no notice required for events outside of your control, i.e. stuck on a plane on a tarmac somewhere due to weather. In such cases we consider it our responsibility to know about it already.

Weekdays: Up to same day cancellation is usually ok, but we do request a 48 hour notice. It is not our wont to try and stick you but canceling out for a daytime run is one thing, cancelling out on a Thursday night major music concert is another. Weekday evening cancellations made within 48 hours of the event are subject to cancellation fees, up to and not to exceed 3 hours minimum charge, at our discretion. These will not be imposed if we can rebook, read on…

Weekends: 7 day advance notice of cancellation required. Almost all limousine companies, including us, maintain no more than two stretched vehicles of the same type as a matter of sound business practice. Once you have reserved a car, it is effectively taken off the market and cannot be booked by another party. When a cancellation occurs, it is of course our imperative to resell the vehicle, and the more time we are given for this task, the greater the likelihood we will do so. To wit: We will, without hesitation, cancel any reservation without fee if you do so before seven days prior to the event, as it is gives us some opportunity to rebook the vehicle. Within that timeframe of seven days, if you cancel, we will do our utmost to rebook the car, relatively easy on high demand weekends, and if we do you will not be charged a penny. If we cannot, we will impose a cancellation fee of our choosing up to and not to exceed the 4 hour minimum. This again is standard industry procedure.

 

7. We are using a limo in an hourly capacity. How do we contact our driver? Will he stay with us at all times?

Yes, your driver will be at your immediate disposal at all times. It is quite common that we have to park and wait somewhat off-site due to space or traffic constrictions and thus we are subject to the mandates of the venue. In such cases, the driver will give you his card so you may contact him directly when you are ready to leave. Better yet is to load his phone number into your cell phone by actually dialing it until it rings. Once done, it is now loaded into your outgoing call manifest.

 

8. May we leave personal belongings in the car as we go?

Hourly: Of course, it’s your car.

Transfers: Subject to the vehicle itinerary and hence the driver’s opinion. Usually it’s ok with us, and if so, we will ensure its safe keeping.


9. We would like to reserve a vehicle, what is the procedure? Is there a time limit on usage ?

Contact us in whatever manner you choose and give us as much of your itinerary you are aware of at that time. We will request a credit card to secure the reservation. If you would like to make remittance in cash, we still request a CC to hold the vehicle and for use as damage security. For the record, billable damage is an extremely rare occurrence, and since it is our observation that people are more interested in having a good time than guffawing over the Czech crystal and silk napkins, standard barware is used. If we charge you for damage or incidentals, it is usually either that missing 3 dollar champagne flute that wound up in your refrigerator or Mr. Lightweight’s cookies on the carpet. No time limits are set if you are booking a car in an hourly capacity, as it is at that point set aside specifically for you. Keep it as long as you wish.


10. We’re under eighteen, anything special we should know?

Parents: The backward ball-cap rap-star hip-hop 200 words per minute rag-wearing routine is a complete subterfuge to by any means necessary hide the fact that they are in truth remarkably articulate and poised, especially when you’re not around to see it. You know, like the little angels we were… Seriously, we’ve never had a problem. And, they’re in good hands.

Teenagers: If you are scouting out a limo for anything other than a prom, and your friends are all supposed to pitch in, get’em to ante up before you book the car. You’d be surprised at how many times the instance of friends backing out at the last minute comes up.

    Serving the Dallas/ Ft. Worth Metro Area

     

     

     

    Serving The Dallas Metro Area

        972.488.3700| 877.488.3700 | 972.692.7775 fax  

    http://www.chaselimo.com